up to data Premium-Support
Customers who have bought their licences from uptodata receive an added value in our PremiumSupport.
Many questions can be answered in a short telephone call and many software errors can also be corrected. Within the framework of our up to data PremiumSupport we offer you additional 1st-Level Support for software errors.
In this way you can benefit from the wide range of experience of our employees at no extra cost. If the problem cannot be solved directly, our technicians carry out error research in corresponding knowledge databases. Should this also prove unsuccessful, we notify our partner of the error. In our position as Oracle Certified Advantage Partner we can escalate the problem priority and provide a solution for you – our customer - as quickly as possible.